Technical Support
The transaction is pending for some time now, how do I cancel?
Resetting Metamask will cancel any pending transactions
Press your account icon on Metamask (top right corner)
Go to Settings
Go to Advanced
Press Reset
Metamask doesn't show the token on the token list.
After each swap on Solarbeam.io there is a pop up window that prompts you to add the token in Metamask. Otherwise you can manually add it by following these steps:
Go to Solarbeam’s analytics page
Search bar the token that you’re interested in and select it from the drop-down list
Copy the token’s address under the information section
Go to Metamask, and select the asset tab
Scroll down and click ‘import tokens’
Paste the address into the ‘Token Contract Address’ field
Press ‘Add custom token’ button
The numbers in the farms/vaults show "0"
Possible solutions:
Refresh the page
Try another browser
Hard refresh (Delete cookies etc.)
Bridged funds are still pending after a long time
For the integrated bridge powered by Anyswap (Ethereum, Binance Smart Chain, and Moonriver), manually push your transaction ID through with this Anyswap tool.
Copy the transaction id from the history in the bridge tab
Fill in your transaction details in the tool
Press send
For all other bridged funds, or further issues, please contact Solarbeam technical support.
Liquidity in the Pool tab can't be found
Go to the pool tab
Press import
Enter the two tokens of your liquidity
It’ll automatically show your liquidity pair and balance
Error prompting "increase slippage" while trying to do a swap
This is often caused by a token having low liquidity in the pool
Press the settings icon on the top right corner of the swap panel
Change your slippage tolerance to a slightly higher percentage and try again
When your transaction is done, remember to set the slippage tolerance back to ‘Auto’
Please ensure that you have selected the proper token and contract
Metamask unable to connect to mobile browser
Try using Metamask’s app native browser instead.
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